Accredited

BSBOPS304 - Deliver and monitor a service to customers

Master the art of customer service with the BSBOPS304 course. Learn to deliver and monitor high-quality service, ensuring customer satisfaction and loyalty.
Explore booking options
Illustration

Course Overview

Description

The BSBOPS304 Deliver and Monitor a Service to Customers unit is designed to equip professionals with the skills to not only deliver outstanding customer service but also to ensure its ongoing excellence. Through interactive eLearning modules, this course covers practical strategies for managing customer service operations, monitoring performance, and implementing improvements based on feedback. Learners will gain the expertise to enhance service quality, address issues proactively, and foster customer satisfaction. With its flexible, online format, this unit fits easily into busy schedules, empowering individuals to drive exceptional service standards and achieve success in any customer-focused role.

Course Content

1 unit
BSBOPS304
Deliver and monitor a service to customers

Entry requirements (Accredited)

To make the most of your Blocktrain Accredited course, it’s essential to have the following skills:

  • Basic English literacy and numeracy.
  • Fundamental computer skills.
  • Access to a modern device with fast internet and video capabilities.
  • A Language, Literacy, and Numeracy (LLN) assessment to ensure you're equipped with the essential skills to succeed in the course.
  • Accredited course
  • $345
  • Remote connected
  • Nationally accredited qualification
  • Nationally recognised training

    • Course Guide

    Discover everything you need to know about our courses. Download your free course guide now and take the first step toward your learning journey!

    Learning Outcomes

    By the end of this course, you'll have the tools and knowledge to confidently apply these key concepts in practice:

    • Apply knowledge and skills learned during the course to solve practical problems and achieve desired outcomes.
    • Cultivate the ability to adapt to new situations and think creatively to overcome challenges.

    Upon successful completion, the student will receive a national Accredited qualification is recognised nationally under the Australian Qualifications Framework (AQF) and Australian Skills Quality Authority (ASQA).

    Certificate

    Industry average and Outcome

    $137,500
    Average Salary Management
    moderate
    Sector Growth 2025-2028
    38,500
    Sector Jobs Currently

    Booking Options

    We are still creating the best booking options exactly for you. Contact us for details.
    Enquire us

    Got questions?

    Enquire form