Accredited

BSBOPS305 - Process customer complaints

Enhance customer satisfaction by effectively processing customer complaints. Learn to handle complaints professionally, resolve issues promptly, and use feedback to improve service quality.
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Course Overview

Description

The BSBOPS305 Process Customer Complaints unit is designed to equip professionals with the critical skills needed to handle customer complaints effectively and turn challenges into opportunities for improvement. Through engaging eLearning modules, this course provides practical techniques for receiving, managing, and resolving complaints in a way that enhances customer satisfaction and loyalty. Learners will develop the expertise to address issues with empathy and efficiency, implement solutions that resolve conflicts, and maintain positive customer relationships. With a flexible online format, this unit integrates seamlessly into busy schedules, empowering individuals to handle complaints confidently and contribute to exceptional customer service outcomes.

Course Content

1 unit
BSBOPS305
Process customer complaints

Entry requirements (Accredited)

To make the most of your Blocktrain Accredited course, it’s essential to have the following skills:

  • Basic English literacy and numeracy.
  • Fundamental computer skills.
  • Access to a modern device with fast internet and video capabilities.
  • A Language, Literacy, and Numeracy (LLN) assessment to ensure you're equipped with the essential skills to succeed in the course.
  • Accredited course
  • $345
  • Remote connected
  • Nationally accredited qualification
  • Nationally recognised training

    • Course Guide

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    Learning Outcomes

    By the end of this course, you'll have the tools and knowledge to confidently apply these key concepts in practice:

    • Apply knowledge and skills learned during the course to solve practical problems and achieve desired outcomes.
    • Cultivate the ability to adapt to new situations and think creatively to overcome challenges.

    Upon successful completion, the student will receive a national Accredited qualification is recognised nationally under the Australian Qualifications Framework (AQF) and Australian Skills Quality Authority (ASQA).

    Certificate

    Industry average and Outcome

    $137,500
    Average Salary Management
    moderate
    Sector Growth 2025-2028
    38,500
    Sector Jobs Currently

    Booking Options

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